Odynn Connect & TravelerDNA
Support
Tapped Help in the app, or building on the API? Same inbox, same people. Tell us what happened and we will pick it up from there.
What we can help with
An account that will not connect
The sign-in page loops, times out, or the sync finishes with nothing in it.
Data that looks wrong
A balance, tier, or activity list that does not match what the loyalty program shows you.
Notifications and background refresh
Turning it off, or working out why an account keeps asking you to sign in again.
Seeing or removing your data
What we hold for you, and how to have it deleted.
Building on the API
Keys, sessions, webhooks, billing, and anything in the integration guide.
What we will never ask for
Your loyalty program password. Nobody at Odynn can see it, and you should never send it to us or to anyone who asks on our behalf.
What to tell us
The more of this you can include, the fewer rounds it takes.
- Which app or business you opened the connection from.
- Which loyalty program you were signing in to.
- Roughly when it happened, and what you saw — a screenshot beats a description.
- For API questions, the session id if you have one.
Email us
One inbox, read by the people who build this. Write in whatever detail you have — we would rather have a rough message than none.
Open your email appOr write to us from anywhere: support@odynn.com